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30 DAY MONEY BACK GUARANTEE.
Love it or return it, customer satisfaction is the No.1 priority at Urban Ego. We take pride in the quality and craftsmanship of our products. That’s why we offer a 30-day guarantee to ensure your purchase meets our high standards. If you receive a product that is defective or damaged, we’ll gladly provide a replacement or refund within 30 days of your purchase
FAQs
All your usual payment providers such as Mastercard, Visa, American Express, PayPal & Apple Pay
Don't worry, we've got you covered. Instances of products arriving damaged are exceptionally rare, thanks to our rigorous quality control measures carried out by our trained warehouse staff prior to shipping.
However, if such an unlikely event does occur, please contact our support team via email, provide photos of the damage, and our dedicated team will find a solution for this issue.
Please note:Our sizing is based on international standards. To ensure a comfortable fit, we automatically have to size up by 1-2 sizes.
Shipping takes around 6-14 days after the 1~3 day processing time.
You can track your order on our tracking page or using the tracking link provided once your order has been dispatched.
For more information, please visit our Shipping & Refund policies.
Yes, you can update your shipping address after placing an order, provided it hasn't been dispatched yet.
Please contact us at support@shopurbanego.com with your order number and the new shipping address as soon as possible.